Online Sales Policies
TERMS OF USE
The products and services offered on this site are provided to you by HIFIPRO.CA subject to the terms and conditions contained below. By using the HIFIPRO.CA website, you agree to be bound by these Terms of Use and any related policies, terms, and rules. HIFIPRO.CA is a subsidiary of Audio d'occasion G.Q. Inc., a boutique specializing in the sale of hi-fi equipment in business since 1985. We are located at 1325 Ontario, Montreal, QC, Canada H2L 1R8.
PAYMENT METHODS
The following payment methods are accepted: Visa, MasterCard, Discover, Visa/MasterCard Debit, PayPal, Apple Pay, Android Pay, and Email/Interac. Furthermore, we will only deliver merchandise to the billing address of the credit card or PayPal account, not to a PO box. All products remain the property of Audio d'occasion G.Q. Inc. until full payment is received. You can also submit your order by email or by phone at (514) 522-2020 or our toll-free number at 1 (888) 738-HIFI during our business hours. All prices are in Canadian dollars and do not include applicable taxes. For the protection of our customers, our policy is not to sell to minors. If you are not of legal age, you must ask a parent or a duly appointed guardian to make this purchase for you.
All orders are prepaid and charged to your credit card immediately.
For international buyers (i.e., outside Canada), PayPal is the only payment method available.
SHIPPING CONDITIONS
For most orders over $199* (before taxes) in Canada, excluding the Yukon, Northwest Territories, and Nunavut, shipping is free, except for certain items due to unusual shape, size, weight, or other reasons.
All purchases made on HIFIPRO.CA constitute a shipment contract, which means that the risk of loss and title to your order transfer to you upon pickup by the carrier. A minimum purchase of CA$20.00 (excluding taxes and shipping) is required. Your package will be shipped within 3 to 7 days. business days following your order with signature required. If you purchase multiple items, your order will be shipped when complete. Your purchase will be confirmed by email. No delivery to PO boxes or outside of North America.
*Shipping charges must not exceed 10% of the order amount (before tax), otherwise you will be notified of the additional amount to be paid. If you decline, your order will be canceled.
Note: Your order will be shipped to the address associated with your credit card or PayPal account.
Shipping is made either from Used Audio or from our Shipto fulfillment center.
SATISFACTION
If you are not completely satisfied with your purchase within 30 days of receiving your product, you may return it for an exchange or a credit note (excluding shipping, insurance, and customs fees), specifying the reason for the return. A 15% (or more) fee will be charged on all returned products. The product must be returned undamaged, with all accessories, instruction manual, warranty card, etc., and a copy of the invoice, in its original packaging. No returns will be accepted without an authorization number (valid for 14 days). You can submit your
*Shipping charges must not exceed 10% of the order amount (before tax), otherwise you will be notified of the additional amount to be paid. If you decline, your order will be canceled.
Note: Your order will be shipped to the address associated with your credit card or PayPal account.
Shipping is made either from Used Audio or from our Shipto fulfillment center.
SATISFACTION
If you are not completely satisfied with your purchase within 30 days of receiving your product, you may return it for an exchange or a credit note (excluding shipping, insurance, and customs fees), specifying the reason for the return. A 15% (or more) fee will be charged on all returned products. The product must be returned undamaged, with all accessories, instruction manual, warranty card, etc., and a copy of the invoice, in its original packaging. No returns will be accepted without an authorization number (valid for 14 days). You can submit your
TYPOGRAPHICAL ERRORS AND CHANGES
We make every effort to provide you with the most up-to-date and accurate information possible, but we cannot guarantee this. In the event of an error, whether express or implied, regarding a product or service, we reserve the right to cancel your order. If an item offered by HIFIPRO.CA is not as described, your sole remedy is to return it in its original condition. HIFIPRO.CA reserves the right to make changes to the site, its policies, prices, and its current terms of use at any time. Any changes or revisions are effective immediately upon posting on the site. Your terms of use of the site will be governed by the terms posted on the site at the time you use it.
REPAIR
If your product is found to be defective within 10 days of receipt, in most cases, we will replace it. You will need to submit a return request for exchange (valid for 14 days).
After 10 days, if your product is within the manufacturer's warranty period, please contact us by email to request a return authorization at your expense. You must return your device in its original packaging with a copy of your invoice. It will be returned to you after repair, at our expense. Repair times are subject to manufacturer policies.
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PRIVACY
The HIFIPRO.CA website does not automatically collect specific personal information, such as your name, phone number, email address, or street address, during your visit. We will only obtain this type of information if you voluntarily provide it by sending us an email or registering in a secure section of the site. All personal information held or collected by HIFIPRO.CA is protected under the Privacy Act. Your personal data is never given or sold to third parties. When you visit the HIFIPRO.CA website, advertising cookies are sent to your browser to better target your preferences.
When you visit or shop on the HIFIPRO.CA website, or send us an email, you are communicating with us. You therefore agree to receive emails from us. You therefore agree that the emails sent satisfy the legal requirement that such communications be in writing.
APPLICABLE LAW
When you visit the HIFIPRO.CA website or make a purchase, you consent to the application of the laws of Quebec, without regard to principles of conflict of laws, governing these terms of use and any disputes that may arise therefrom.